Shipping Information

General Information: We do NOT want shipping prices to affect whether or not you shop with us here at The Surfboard Warehouse. That is why we ship bigger items on OUR FedEx Account and give you our discounts; to save you money! Smaller items may go USPS Priority mail (2 to 3 day). These are the two least expensive ways for us to ship your gear. You may also see when you get your surf gear that it actually cost us more to ship you your stuff than you paid for shipping. This is because we believe that every surfer everywhere should have access to the EXACT gear they need and we're not going to let high shipping costs keep you from getting it! We are willing to take a hit when we can, to help you out! If you find that there is a miscalculation on your shipping cost and our site overcharged you, we will gladly fix the situation! We have so many items and different ship locations that it becomes very hard for our software to get the shipping cost exactly right every time. We would rather undercharge you than overcharge you and that's how our system is set up! Please call us if you have any questions regarding your shipping costs. 813.436.0484

Warehouse Location: We have multiple shipping locations in Florida and in California. If you have any questions as whether or not you have to expedite shipping, please call us 813.436.0484. We will happily do our best to hit any deadlines and find the least expensive way to do so. If you chose to expedite shipping and we find you do not need to, we will be in touch to offer other more cost effective solutions.

Ground Shipment Time Frame: We strive to see all our customers receive their gear within 5 business days after their order has been placed. However, because of the amount of gear we stock and the amount of orders we receive this is not always possible, thus we will say that you will see a ground shipment between 1 and 10 business days after you place your order. Remember that we are surfers too and like you we live for this stuff! If the surf gets epic we may close up shop and surf for a day, hey we're just keeping it real.

Tracking and Order Information: You can find any updates on your order within your account. You simply log in and under the customer service drop down click "Order/Status History". Everything, including your tracking number, how your gear shipped and your order ship status can be found there, please use this resource. We WILL update it as often as we can. Or if you would like, you're welcome to call or email us 813.436.0484. Service@TheSurfboardWarehouse.com and we will be more than happy to give you the scoop.

Receipt Information: You can also find your receipt within your account. You simply log in and under the customer service drop down click "Order/Status History". If you like, for your records you can also print your receipt from this page.

If You Have a Trip Coming up: Remember we all surf! We understand you need a board bag or a certain set of fins for a surf trip because we have been there! BUT we CAN NOT read minds! If you have a trip coming up please let us know the LAST possible date you can receive your gear so we know what we have to do. First and foremost we want to get you your gear on time so you can enjoy your trip!

Surfboard Shipping: Surfboard shipments will be handled on a case-by-case basis. We will do our best to find you the least expensive and safest shipping method. If you would like to order a custom board or inquired about your custom board shipment please call or email us. 813.436.0484 Service@TheSurfboardWarehouse.com

If Your Gear Arrives Damaged: Please see our terms and conditions and call us IMMEDIATELY! 813.436.0484